Refund policy

Returns

We want your little one to love her dress. If something is not right, you can request a return within 7 days of delivery.

To be accepted, the dress must be:

unworn
with all original tags still attached
free of any stain, perfume or mark
returned in its original packaging

Please contact us through the form on our Contact page before sending anything back. Returns sent without our prior agreement cannot be accepted. Dresses that do not meet these conditions will be sent back to the customer at her own cost.

Return costs

Return shipping costs are paid by the customer. If we made a mistake (wrong dress, wrong size sent or a manufacturing defect), we cover all shipping costs.

Size exchange

A size exchange is possible only if the requested size is available in stock. If it is not available, the dress will be refunded. Shipping costs in both directions are paid by the customer.

Refunds

Once your return has been received and checked, the refund is issued to your original payment method.

Undelivered orders

If a parcel cannot be delivered because the recipient was unavailable or the address or phone number was incorrect, and it is returned to us, the delivery and return costs are deducted from the refund. This also applies to orders that received free delivery.

Orders to Oman

For deliveries to Oman, a valid national ID number is mandatory and 5% VAT is paid to the carrier upon delivery. If the ID number is missing or incorrect, or if the VAT is not paid, and the parcel is blocked or returned to us, all shipping and return costs are deducted from the refund.